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PH Customs’ Unreasonable Fee Blamed for Making This Boy Cry

In the Philippines, Christmas is the season when kids of all ages look forward to receiving gifts from their loved ones.

Unfortunately, one boy went home in tears because he couldn’t take home the gift package sent to him by his father.

Grinch wasn’t the culprit. The Bureau of Customs (BOC) examiners based at the Central Post Office at Domestic Road in Pasay City who charged the boy’s mother, Dana Porcalla an unreasonable fee of P2,300 in order to claim the boy’s gift were allegedly responsible for the incident.

According to Porcalla, the officers charged her the amount to cover for the postal fee,import processing fee, Customs documentary stamp, and value-added tax for a package that costs only $40. Because of this, she decided not to get her son’s  package.

On Monday, December 15, Porcalla shared her rants in her Facebook account. She wrote:

i just wana share this to ya’ll. we were in the post office, the one at domestic road in pasay, to get my son’s package that was sent to him by his dad that he hasn’t seen for so long. I was asked to go inside this room to inspect his package in front of the customs officer then was asked to seat out for a while and wait for my name to be called. I did, and it only took like well over 2 mins. for them to call out my name. They handed me this paper which had the computation of the stuff i needed to pay.. and TO MY SURPRISE!!! they asked me to pay freakin’ 2300 pesos and it has a break down with all these fees that was very unfamiliar: postal fee, import processing fee, customs documentary stamp, plus the vat. for your info; this package is a GIFT from his father, we aint selling them plus the stuff inside, all together, sums only to 40 USD.. cheaper than what these freakin’ customs examiners are askin from us.. a lot of other people there were complaining as well. We went home without my son’s package that he has been waiting for for almost a year because they wouldn’t give it to me unless i pay the said amount, which I wasnt stupid enough to do… id rather buy them out here then. So my son went home crying coz he didnt get the toys that he has been waiting for. I hope you share this and voice out how heartless these people in the pasay post office are…

Porcalla’s post has quickly gone viral getting almost 4,000 likes and 6,000 shares on Facebook. Many netizens also shared similar experiences in their comments.

Meanwhile, the Philippine Postal Corporation revealed that the employees involved in the incident were the BOC examiners.


As of writing, the BOC has not yet issued an official statement regarding the issue.

Written by mmalabanan

Mini is a work-at-home mom from Laguna. Aside from writing, she's passionate about breastfeeding and homeschooling.

6 Comments

  1. naku wala ng ginawa aNg gobyerno ng pilipinas kundi maningil ng kung ano anung bayarin wala nmang ngyayaring maganda sa mga pgbabayad ng mga ka’buwisan na iyn…! buti sana kung umuunlad ang ating bansa..

  2. I undrstand the case and i pity them but then ganun talaga yun. You cant simply import. The government is protecting the local industries too. Bakit then naman kasi magpadala nang kung ano ano $40 lang pala ang value. If d reason is personal, then she should consider the fees whatever it cost. Next time magpadala sila nang box na malaki ang value para di sila lugi. Dapat magtanong muna bago magpadala dahil mahal talaga ang minimum na charge.

    • Ikaw FCE siguro nagttrabho k s post office at gawain mo yan kaya dinedefend mo
      as Ms Porcalla’s post, the package is a gift and not meant for reselling.SO its not importing of goods but receiving a gift. if you import something that means you wil sell it in the country who receives it. and khit na 40usd lng ang halaga ng package na yun, pinadala un para sa kasiyahan ng isang bata its the thought that counts but not the value. about the fees and costs… binayaran na ng nagpadala ang fees nung pinadala nya ang package s post office at wala ng dpt bayaran pa para marelease ang package. Sobra at harapang pangungurakot ng mga empleyado ng post office ang nangyari hnd pa kasama jan ang mga package na malalaki na binubuksan nila at ninanakaw ang mga laman at hnd na makakarating sa pamilya ng nagpadala.MAHIYA NAMAN KAYO. pag sinabing government employee – magnanakaw! yan n bagong meaning hnd na public servant

  3. I had the same experience at Central Post Office at Domestic Road in Pasay City a few years back. I was asked to pay Php 2,500 so they could release a used camera (a gift) sent to me by my family from Japan. As it was taken good care of, it practically looked new, so it was their basis to charge me Php 2,500 which I believe included their kickbacks, thick faced officers!!!! A mother with her teen next to me was shouting at them as they were being asked to pay around 8K for a video camera sent by her husband. Corruption is everwhere, huh….why not clean the customs and replace everyone with honest workers.

  4. Ikaw FCE siguro nagttrabho k s post office at gawain mo yan kaya dinedefend mo
    as Ms Porcalla’s post, the package is a gift and not meant for reselling.SO its not importing of goods but receiving a gift. if you import something that means you wil sell it in the country who receives it. and khit na 40usd lng ang halaga ng package na yun, pinadala un para sa kasiyahan ng isang bata its the thought that counts but not the value. about the fees and costs… binayaran na ng nagpadala ang fees nung pinadala nya ang package s post office at wala ng dpt bayaran pa para marelease ang package. Sobra at harapang pangungurakot ng mga empleyado ng post office ang nangyari hnd pa kasama jan ang mga package na malalaki na binubuksan nila at ninanakaw ang mga laman at hnd na makakarating sa pamilya ng nagpadala.MAHIYA NAMAN KAYO. pag sinabing government employee – magnanakaw! yan n bagong meaning hnd na public servant

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