Joy Adalia
Many believe she did the right thing in calling NAIA management about the issue, but felt that talking with an airline’s ground crew was not necessary, especially because 1) PA systems are supposed to be loud to catch people’s attention, 2) the airline crew had no control over the PA system as this is managed by MIAA (Manila International Airport Authority), 3) the crew are under the airline’s payroll and not receiving part of the terminal fee [part of Villa’s complaint: “Also, we want to point out that we are passengers, and therefore are considered ‘customers.’ PSA airport ground staff should serve customers of the airport. We pay terminal fees expecting to get good service.”], and 4) wasn’t the issue already being checked by top management via Bungag and Lina?
Many of those who commented on the posts regarding the incident think that Villa posted the video in hopes of embarrassing the airline’s ground crew, but ended up embarrassing herself instead. Most did not really get the point of Villa posting the clip and accused her of contradicting herself, especially since she was adamant that they only spoke with the ground crew when there were no other people around so the crew won’t be embarrassed only to upload the video on social media to be seen by anyone on Facebook.
So, what’s really the point? Yes, Villa has the right to complain about the PA system she felt was “too loud” but should have done it through the right people—not with an airline’s ground crew and certainly not by posting a clip of the conversation with said staff. Since she had already complained to the higher-ups at NAIA, was there really a need to make a mountain out of a molehill by taking it to social media? Netizens believe the answer is “none.”
What do you think?
