• PLDT Home inserted humor in a few replies to customer concerns.
• They have made puns with their tweets to netizens inquiring about their services.

Customer Care is always a crucial part of any business.

How you treat your customers and address their concerns can make or break your enterprise. You need to say the right words and take the right action to satisfy their needs.

Complaints are tricky and quite frustrating to handle since you’re going to be dealing with annoyed and demanding people.

PLDT Home is one of the biggest companies in the country, which means that they also receive countless of customer inquiries daily.

One of the ways you can reach out to them is via Twitter. Netizens often tweet them about their problems and the handler will respond right away.

Amid the professional and serious replies, a few entertaining ones stick out like a thumb. The person behind the account remains calm and showcases wit as they reply to some netizens’ concerns.

In a couple of tweets, they composed their message using Taylor Swift song titles.

We feel like TEARDROPS ON MY GUITAR knowing that you are in TROUBLE with your connection, @magentajoyce26. No worries, we will SHAKE IT OFF all the issues in your service for you to come OUT OF THE WOODS. 1/2

It was going well until they decided to insert a line from a song by one of Swift’s exes. Hmmm…

Allow us to BEGIN AGAIN your confidence on us by sending your account number and telephone number on our inbox. We will do everything to assist you a GORGEOUS like you.

Cause baby I’m perfect for you. Ooops! 🙊 2/2

The netizen took it as a challenge and expressed her frustration by replying on the same manner that PLDT tweeted.

For what, to make your #reputation CLEAN? Huh! Never, in your WILDEST DREAM.! It’s DELICATE baka lalo pa po bumagal. Natawag nga po ako sa hotline nyo palaging busy, nakakapagod lang umasa.

Oh that’s HOW YOU GET THE GIRL? Break na po sila, walang forever.!

Band Paramore recently had a concert in the country and PLDT did not miss the chance to ride with the hype

MY HEART is STILL INTO YOU, @ reyesrevina. So you don’t need to FAKE SMILE as we’re here THE ONLY EXCEPTION to help you out during HARD TIMES. NOW send us your account details thru DM for us to assist you accordingly. Thank you.

PLDT doesn’t just reply with western artists’ song titles. They also proved their KPOP knowledge as they made puns with K-POP group GOT7‘s songs.

Being our favorite person, your suggestion has 100x more impact. Hmmm.. we don’t know, if that impact hits us JUST RIGHT we may SEE THE LIGHT. We don’t mean to tease, but let’s see. THANK YOU for your rather interesting suggestion, @danicakriszia. #Lullawifi 1/2

IF YOU DO have any more PLDT-related concerns, we’ll be here. 2/2

And lastly, are you a Kapamilya? Well, PLDT also managed to insert ABS-CBN related things in one tweet.

Your hero DARNA has arrived, _Yhiel. Slow internet connection should be identified as “MY EXs AND WHYs” coz’ we’re here to stop its outage. JUST THE WAY YOU ARE in SERENA-nding (sending) your account details via @PLDT_Cares and they’ll assist you with it ASAP. TENTEN-k you.

This just shows that there can still be humor in the face of frustrating situations.

• Taylor Swift has a new hot British actor boyfriend
• Taylor Swift found new love with Joe Alwyn

With the release of her anger-filled single Look What You Made Me Do, Taylor Swift reportedly feel the complete opposite with her new beau, Joe Alwyn.

Taylor Swift’s new boyfriend

Everyone is surely going nuts with all the shade and diss her new song has, but she is probably having a good time with her cool new boyfriend now. According to People, Taytay has found a new inspiration in Joe and that the couple is “very happy together”.

As the sources would say, “Her decision to keep her relationship with Joe quiet is making her happy.” They have been getting to know each other slowly without any pressure. For the past few months, the two has spent more time together while Swift flies back and forth from U.S. to Joe’s place at U.K.

Joe Alwyn is a well-known British actor, in fact, he is currently filming his upcoming movie The Favourite.

According to the report, Joe is indeed very happy spending time at home with the Wildest Dreams singer. “they seem to be on the same page. Joe is getting to know Taylor’s parents and everyone likes him. He is very supportive of her work,” the source added.

Humble beginnings

The two started in disguise, unlike any other Taylor Swift’s romance. Joe and the popstar were first linked in May which reports bannered Taylor spending days in London with a wig to cover up herself.

It was Taylor’s decision to keep her relationship with the 26-year-old actor as a secret. “She barely told any of her friends. [Taylor] got buried in media being on top of her life during the last relationship, so she tried everything in her power to not have that happen again. She worked very closely with her security team and management to make sure her life going forward was private. All of that madness really affected her,” reports said.

Despite the nasty rumors that revolve around Taylor Swift and her new found love, let’s all wish her the best. She deserves it. Everyone deserves it. Hmm, but are we going to hear a new song coming out soon about this new lover, once this relationship won’t work out? Let’s wait for it people!

What do you think, guys? Isn’t Taylor and Joe a cute couple?

After Taylor Swift was criticized by a photographer for being a hypocrite in her letter to Apple, she suddenly started crediting photos in her Social Media accounts.

It all started with Taylor’s open letter to Apple

On June 21, 2015, Taylor Swift made a post on Tumblr entitled “To Apple, Love Taylor.” In the open letter, Taylor explained why she was withdrawing her album 1989 from their music streaming service Apple Music. She said she finds it “shocking, disappointing, and completely unlike this historically progressive and generous company” to not pay writers on the first three months of service.

Taylor also said three months is “a long time to go unpaid.” She also insisted that she wrote the letter in order to speak up for other writers who are gravely affected by the said policy.

Taylor then ended her post with a remark saying that Apple should compensate writers because consumers pay for their iPhones.

“But I say to Apple with all due respect, it’s not too late to change this policy and change the minds of those in the music industry who will be deeply and gravely affected by this. We don’t ask you for free iPhones. Please don’t ask us to provide you with our music for no compensation.”

Apple changes their policy

According to Fox News, on June 22, 2015, Apple changed its policy and said that they will pay royalties for streaming services during the three-month free trial period. Eddy Cue, Apple’s senior vice president, said they needed to make a change.

When I woke up this morning and I saw Taylor’s note that she had written, it really solidified that we needed to make a change

A photographer reveals Taylor’s ‘hypocrisy’

Jason Sheldon, a professional music photographer, wrote “An Open Response to Taylor Swift’s Rant Against Apple” in Junction10. In the said letter, Jason replied in detail about Taylor’s rants. He first agreed with Taylor that companies should not exploit artists. He then pointed out Taylor’s statement that her rants are clearly not about other artists but were all for her own interest.

In the paragraph where Taylor said that her sentiments “were not of a spoiled, petulant child, and that her sentiments were of every artist, writer or producer”, Jason said his sentiments were also of other professional photographers who are afraid to speak up. He also pointed out that not every photographer has the security Taylor Swift has to be able to speak up about her rants.

For every artist that is in a secure enough financial and influential position to stand up against the likes of Apple without having to worry that Apple will publicly block your ability to earn a living from their iTunes market place, there are hundreds of professional concert photographers who don’t enjoy that security.

Jason also posted a contract of a photo policy that reveals a “complete right grab” which allows her management to use any photos taken during her concert. He said to Taylor that she was not any different from Apple and that she should also change the unfair policy.

“With all due respect to you, too, Taylor, you can do the right thing and change your photo policy.  Photographers don’t ask for your music for free.  Please don’t ask us to provide you with your marketing material for free. Time to stop being ‘Mean.’”

Another photographer leaks the contract that Taylor Swift can destroy equipment of resistant photographers

Joel Goodman, also a professional photographer, leaked a contract which reveals that Taylor Swift can destroy the equipment of resistent photographers.

.@taylorswift13 lambasts @AppleMusic over free music demand yet demands free photos else she'll smash your camera pic.twitter.com/SNh38xwn4D

— Joel Goodman (@pixel8foto) June 21, 2015

Taylor Swift’s spokesperson responds

On June 23, 2015, Taylor’s spokesperson from the UK released a statement that the agreement had been misrepresented. It was also stated the claim that the copyright of the photographs does not transfer the copyright away from any photographer.

Taylor ‘steals’ from a photgrapher

Josh Johnson, a professional photographer, posted on Twitter on June 4 that Taylor Swift ‘took his photo as if it were her own.

.@taylorswift13 do you understand where I'm coming from? Hope so.

— Josh Johnson (@TheKenGent) June 4, 2015

https://twitter.com/TheKenGent/status/606098203403026432/photo/1

Taylor finally credits a photographer on her Twitter

A couple of days after Taylor was criticized for her management’s photo policy and for “stealing” a photographer’s photo. Taylor finally credited a photographer on her Twitter account.

MANCHESTER!!!
I loved hanging out with you tonight!!
(Thirteenlegohouses on tumblr took this.) pic.twitter.com/wLbjvov567

— Taylor Swift (@taylorswift13) June 24, 2015

In a post on Jezebel, Johnson said that he is happy that he was able to help “shift the tide” for future creators who deserve credit.

Featured Photo Credit: Billboard

If you think Taylor Swift was through in her gift giving fest, it’s absolutely not. A lucky avid swiftie got a huge delivery box which includes a cold, hard cash, jewelry, notes, and an artwork.

Rebeka Bortniker, Swift’s friendly devotee, who’s profile is thatcheshirecatsmile, posted a video on Youtube on Monday which shows her opening that gifts from Swift.

The lucky fan, who’s known also as Beks, admitted that Taylor is her everything. She even made a video of Swift and her celebrity pals to the themesong of Friends which made Taylor heart’s melts and repayed her through sending a giant box of personalized presents.

Watch Beks opening gifts from Taylor which gained 680,252 views as of writing.

Swift wrotes, “Hi you. I was thinking about you today, and how you have been there cheering me on in the most thoughtful and creative ways. I love the video you made of me and my friends, and your text posts always crack me up or make me think. I got out my paints for the first time in a while today and made you something I really really really really hope you like it. I’m not a good painter but I think you’re so beautiful and positive, even though you’re dealing with the stress life brings, so I wanted to make you something.”

A Polaroid image of Swift painting dated Jan 11,2015 read, “Just sitting around painting flowers for Rebekah.”

Taylor’s artwork really moved Beks, her presents make her to love the artist even more. Taylor gave his precious necklace with a heart note read “Beks was mine, now yours.”

What made her burst out in tears was the check inside the purse with a tag that read, ““Rebekah, now you’re $1,989 closer to paying off those student loans.”

Pinoys are inherently music-lovers. From audio cassette tapes to music streaming, the way Filipinos enjoy music has evolved through the years but the love for it still remains.

Spinnr, the country’s #1  streaming app, has just celebrated its first year anniversary with Smart Communications. Within its first year with the network, the music streaming app has revolutionised digital music experience making it the most used streaming app in the Philippines.

We’ve rounded up ten reasons to love the Philippines’ biggest online music portal.

1. Taylor Swift is still on Spinnr

While the Grammy-award singer pulled out her albums from Spotify last week, Spinnr subscribers can still listen to all of Taylor Swift’s songs in the music streaming app. That’s a nice treat for all Taylor Swift fans since the  American hitmaker has recently released her latest album, 1989.

2. Free Trial for 15 days

Not sure if you want to avail of their service? Worry no more since Spinnr gives you free 15 days trial to experience awesome music streaming.

3. Incredibly low price

For as low as P2.50, you get to treat yourself unlimited music streaming for 24 hours.

4. Flexible packages

If you think one day isn’t enough to enjoy Spinnr, you have the option to get their 7-day, 15-day, or 30-day plans for affordable prices. Access streaming online and offline as well as mobile data usage all come for free.

5. Access more than 3 million songs

Offering almost any music track to suit your spirit, you’ll definitely go crazy with Spinnr.

6. Playlists to Suit your Mood

Looking for a playlist to pacify your crying baby? Are you in the mood to listen to latest K-Pop hits? Spinnr lets you easily create a playlist that will suit your mood. Too lazy to create your own? Pre-saved playlists and the Spinnr radio function will spare you from the hassle of making your playlist.

7. Offline mode

Since Spinnr is powered by Smart, you can be sure that nothing will go wrong with this music streaming app. But if you need to go on offline mode, Spinnr also has a function  which allows you to listen to your favourite songs even without data connection.

8. Access anytime, anywhere

Whether you’re an iPhone user or an Android fan, Spinnr lets you take your music anytime and anywhere. Desktop or laptop users need not to worry since you can access the service by logging in to www.spinnr.ph.

9. Safe on the Cloud

With Spinnr, you only need to save the actual app on your SD card or device storage device. Everything else is saved on Cloud!

10. Total Music Experience

As for Spinnr’s latest promo, subscribers have the chance to win tickets to One Direction Concert on March 21 and 22 at The Mall of Asia Concert Ground. Now that’s the total Spinnr experience that goes beyond music streaming.

We all know there are plenty of celebrity kids that bear striking resemblance to their parents and actual sets of twins, but some of the best star “twins” aren’t related at all. You may think your favorite celebrity is one of a kind, but there are some other celebrities who will have you seeing double.

We’ve spotted some spooky similarities amongst the celebrities!

Get a peek at who’s taken a turn as a celebrity doppelganger…

Sandy Tabet Vs. Jennylyn Mercado | These duos have some surprisingly similar features. It’s hard to deny that they resemble each other!