After receiving flak, ride-hailing firm Grab Philippines took down its post that featured Kapamilya stars Julia Barretto, Maja Salvador, Pia Wurtzbach, Kim Chiu, Sarah Geronimo, and Bea Alonzo with the caption: “Walang kailangang maiwan. Walang kailangang masaktan. Sa GrabCar 6-seater, pwedeng magsabay-sabay.”
The six actresses have all been linked one time or another to Gerald Anderson who is currently the subject of cheating rumors.
The post immediately gained thousands of reactions, mostly negative for being insensitive and offensive.
Hindi po piece of entertainment at promotional opportunity ang mga heartaches ng mga madam @grabph
Try nyo kayang ishame yung mga ser jan na paulit-ulit manloko nang maiba naman. Cancel ride! pic.twitter.com/FzQGB9sxWJ
— Madam Satsat (@MadamSatsat) July 23, 2019
.@grabph , what is this? No, that's a rhetorical question. Why do you think it's funny to make fun of someone's pain? We all know the background of this joke or an ad or whatever but it's not funny. Stop normalizing cheating. pic.twitter.com/Uo7ucKLBQ2
— Ashley Cruz (@AlyssaAshleyC) July 23, 2019
@grabph it's cool you're trying to be witty and relevant and all…but it's one thing to join the netizens in this meme reaction bandwagon and TOTALLY another to profit from it by making it an instant free "ADVERTISEMENT", unless, paid talents mo yung mga artists na nasa picture? pic.twitter.com/HtWaKJwSuH
— 🅹🅾🆈 (@ecyoj_ilegna) July 23, 2019
If I have to explain to @grabph why this is crude and done in bad taste, then your social media content team is out of touch with today's sensibilities.
— Nathaniel Dela Cruz (@natzmyname) July 23, 2019
so uhhhhh Grab posted a collage of pics of Gerald’s exes and basically said “sa 6-seater, pwede sabay-sabayin”….. what the actual fuck???
— CL 🍅 commissions open!! (@calemonsi_) July 23, 2019
huwag kasi masyadong pabibo sa social media marketing. think before you click. https://t.co/L961MHLiiT
— Lynda Jumilla-Abalos (@lyndajumilla) July 23, 2019
The transport network company immediately posted an apology.
“We apologize for running the light! We were in no way encouraging nor condoning disrespect for women and disrespect within relationships. We admire the love and loyalty that fans have for all these wonderful women. Thank you for reminding us what not to be,” the firm said.
— Grab Philippines (@grabph) July 23, 2019
Last Sunday, Alonzo, Anderson’s girlfriend of almost three years, made cryptic posts on Instagram, alluding to betrayal. While she didn’t say who she was posting about, eagle-eyed fans noticed Bea had liked the Instagram post about Gerald spending time with another celebrity, Julia Barretto. Previous women linked to Anderson were also brought up again.
When passengers booked a ride via Grab for transportation services, most often than not, passengers have the tendencies to be impatient especially when the driver failed to show up on time as expected.
But a Netizen posted a situation he experienced that made him see a driver’s situation in a new light.
Facebook user Sid Maderazo narrated his story. He said that he was booking for a ride for his helper on the night of November 16 and after waiting for 10 minutes, the driver called and asked for directions. And as the driver’s tone is slurry and slightly rude, he hang up. When he saw that the car was approaching the village gate, the Netizen called him up.
The driver then sounded much worse which made Maderazo assume he was under the influence of drugs. After trying to talk to each other, the driver hang up and the Netizen cancelled the booking.
Last night I booked a Grab for our Yaya. After a 10 minute wait, the driver eventually called and asked for directions. His voice was unusual, his tone was slightly rude and his speech was very slurry and unintelligible. Since I couldn’t understand a word he said, I hung up, slightly annoyed. After a few minutes I checked the map as he approached the village gate and called him up. This time he sounded much worse, extremely incomprehensible at that point. I was almost certain that he was drunk or under the influence. I tried my best to communicate with him but it was futile, until he eventually stopped talking and hung up. Peeved and concerned about our Yaya’s safety ,I cancelled the booking and got another Grab. I wanted to report the erring driver to Grab immediately but decided to do it the next day.
The following morning, he found out that the Grab driver suffered from a heart attack in front of their village gate. When he called the number that the driver previously used, a woman answered and informed him that he passed away.
This morning I found out from the security guards that the Grab driver suffered a heart attack in front of the village gate and was rushed in an ambulance to the hospital. Apparently he was having a stroke while I was talking to him last night. I called his number and a woman answered the phone, I explained who I was, and that I wanted to know if he was ok and if I could assist in any way. The woman tearfully said , “ Wala na po si Papa..”
He then shared a lesson saying that people should not be quick to judge and be more open minded about possible situations. An update was added, narrating the last moments of the Grab driver named Rudy Salvo according to the village guard who was on duty that night.
There’s a huge lesson here- don’t be too quick to judge, and be more patient to people who seem different, they might be going through something or fighting a battle we don’t know about.
Update: I talked to the village guard who was on duty last night , according to him the driver was clutching onto a rosary hanging from the rear view mirror. He was trying to unlock his phone, maybe desperately trying to call his family one last time until he fell unconscious. The baranggay ambulance arrived an hour after, and they didn’t bring him to the hospital immediately- according to the guards they looked for his wallet to make sure he had money for hospitalization. This angered me. I can’t believe that hospitals or ambulances prioritize money over human life. The driver’s name was Rudy Salvo. Please say a little prayer for him and his family. Rest In Peace manong, Ingat po sa biyahe.
There has been a lot of complaints about Grab drivers’ behavior ever since the demand for its service has increased. From disrespectful drivers to those who don’t really show up and refuse to cancel any booking.
Recently, Twitter user @IrishDDizon complains about a Grab car driver who let his cousin ride inside the car while in the middle of a ride. According to her tweets, the Grab driver stopped in front for the Hop Inn Hotel in Makati and someone whom she doesn’t know suddenly hopped in the car. When she asked why the driver was picking up a stranger, the driver replied that he’s just going to pick up the person.
“Ang lala @grabph. THIS DRIVER SUDDENLY STOPPED AT HOP INN HOTEL IN MAKATI AVE AND A STRANGER SUDDENLY RODE THE CAR. I ASKED THE DRIVER TO LET ME OUT SAYING, “BABABA NA HO AKO. BAKIT HO KAYO NAGSASAKAY NG DI KO KILALA.” DRIVER REPLIED “EH SUSUNDUIN KO LANG.””
The stranger answered her complaints and informed her that he’s the driver’s cousin, but Dizon insisted getting out of the car without paying for the reason that the driver put her in a situation that made her feel unsafe. The moment that she left the car, she even found out that there’s no plate number attached to the back of the vehicle.
“THE STRANGER HAD THE AUDACITY TO BUTT IN AND SAY “EXCUSE ME. PINSAN NIYA AKO.” I DID NOT PAY THIS DRIVER A CENT FOR PUTTING ME IN A SITUATION THAT MADE ME FEEL UNSAFE. PLEASE DO SOMETHING ABOUT THIS @grabph. Halos lahat ng sweldo napupunta na sa inyo tapos ganito pa drivers niyo.”
“WHEN I WENT DOWN THE CAR DUN KO NAKITA NA WALANG PLAKA YUNG LIKURAN NG SASAKYAN. NACACALOCA YUNG DRIVER. GRAB CAR YUNG BINOOK KO, HINDI GRABSHARE. NI HINDI NAGTANONG KUNG OKAY LANG BA NA ISAKAY NIYA YUNG LALAKENG YUN. SILA PA YUNG GALIT. @grabph GRABE GRABE GRABE”
She then stated that as a Platinum member of the service, she stressed that she pays extra for the service and did not expect to be treated that way.
“I ALWAYS JOKE AND SAY “AS A PLATINUM MEMBER” TO MY YOUNG COLLEAGUES. BUT THIS TIME I MEAN IT: AS A PLATINUM @GRABPH MEMBER, I HOPE YOU DO SOMETHING ABOUT THIS DRIVER. PORKET BABAE ANG SAKAY SASAMANTALAHIN ANG PAGKAKATAON PARA UMASAL NG GANUN? WAG AKO. I PAY EXTRA FOR SAFETY.”
Dizon warned other women and urged them to get out of the car as soon as a stranger gets in.
“LADIES, BE AWARE OF HOW THE DRIVER IS BEHAVING AND GET OUT OF THE CAR THE MOMENT SOME WHO IS SHE PONTIO PILATO CLIMBS IN, ACTING AS IF IKAW PA YUNG NAKIKISAKAY LANG. NAGBABAYAD TAYO NG NAPAKAMAHAL PARA MAKAUWI NG LIGTAS. AIN’T NOBODY GOT TIME FOR THIS SHIT. @grabph”
Grab has yet to respond to the matter.
In spite of all the complaints made to Grab about the behavior of their drivers, there are still kind souls out there.
Last June 24, Facebook user Katrina Andrea Jaena Tolentino stated how this Grab driver helped her reach the hospital immediately as soon as she told him that she’s having a heart attack.
In her post, she narrated how Arnel Oyardo Lunar braved the streets just to bring Tolentino to the hospital on time.
In the post, she first told the driver not to panic but it looks like she’s suffering from a heart attack. She can reach the hospital but the driver needs to speed up in order to be there on time. After she told Lunar her condition, the driver lowered his window and began telling other drivers to make way.
When they got to the hospital, the driver took care of her belongings and according to her sister, even waited and canceled bookings just to make sure she’s safe.
Tolentino’s willing to thank the driver personally after she gets discharged but she hopes that her post will reach him to inform him of her appreciation.
“Tonight, I thought that it was my final destination already, I was alert and was telling myself: “Nope, not today.” And I’m thankful that I have this Superman with me who saved my life. Sabi ko: “Kuya, wag kang magpapanic ah, (akala nya hold up) pero ako na bahala sa sarili ko, muhkhang inaatake ako sa puso, kaya kong umabot sa ospital basta ang gagawin mo lang is bilisan at gawin lahat para makalusot tayo sa daan” Walang sabi sabi, he lowered down his windows and was shouting “Tabi!!! Tabi!!!”
Like I was running for Presidency. And in less than 5 min. I was in the hospital. He took care of my belongings and my sister said that he was waiting outside patiently, cancelled 2 bookings just to make sure that I am ok. Dunno how I can thank him personally or maybe I’ll just contact grab after I’m discharged. But for now, If you guys can help me spread and share this, I hope it’ll reach him in time. Salute to you Kuya Arnel!”
When many customers started expressing their problems with ride-hailing service, Grab, more complainants started posting about their own experiences with unreasonable drivers.
A woman with username @mayalayug on Twitter posted a screenshot of a conversation with a driver.
Apparently, the driver was asking if they can double the stated fare as it is currently traffic in the area. He also added that it’s a loss if they’ll only follow Grab’s base fare.
“Hi @grabph aware ba kayo na may gantong transactions nga driver nyo outside your system booking?
Anuto taxi sya, ganon?”
“goodmorning mam. ok lang po ba x2 po fare natin. traffic na po kasi ngayon mam.
talo po pag base fare lang ng grab…”
She also added that it is not the rider’s fault if that’s the price stated. And why is the driver asking for the customer to double the fare just because of traffic?
“@grabph Una sa lahat, hindi kasalanan ng rider kung yun ang presyuhan nyo. Bakit ganyan mga driver nyo, nagpapadoble ng singil? Why, because traffic? I understand their point but to be asking the passenger to pay TWICE the amount is insane and unacceptable.
The official account of Grab Philippines has replied to the tweet saying that they do not tolerate this kind of situation the complainant should tell them more details for them to review the issue.
“Hi Mae, Thanks for bringing that to our attention. We do not tolerate this kind of behavior & we have a system in place to sanction drivers who fail to comply with our service standards. Please DM us more details about this booking so that we can review this further.”
After ABS-CBN journalist and broadcaster Jacque Manbat expressed her disappointment and slight amusement of a Grab driver’s booking cancellation, she updates the status of the driver saying that he has been suspended and underwent retraining and coaching.
“UPDATE: The ‘Solid Kapuso’ driver underwent retraining and coaching yesterday and is under 5 day suspension so he can’t drive, accdg to Grab.
LESSON: Huwag magpaasa na darating ka, kung sa iba naman pala nakalaan ang puso mo.”
At her previous post, Jacque shared that her driver canceled her booking for the reason that he is a “solid kapuso” which is the direct competitor of the “kapamilya” network.
“Sa dami naman ng maayos na Grab drivers, sa “solid kapuso” pa makakpag-book
Koya, kung saan ka solid. Gusto ko lang makauwi.
Last April 2018, around 500 drivers of Grab Philippines were suspended or banned by the app-based transport network company due to the complaints of passengers against their picky drivers. The punishment came after Grab conducted last week an internal investigation of the complaints of booking cancellations from commuters.
Grab Philippines head Brian Cu stated that they will never tolerate such behavior of Grab drivers
“We will never tolerate any behavior that compromises the quality of our service. We apologize that our services fell short,”
Cu said Grab expected more drivers to be disciplined in the coming days as the company intensified its monitoring of those who went beyond the allowed 10 percent weekly cancellation rate.
The company, he said, had rolled out additional and stricter measures to address cancellations.