- Smart users were able to access basic connections by 91 percent
- Smart had a consistent quality of 48.8 percent as a qualified category of excellence
- Tutela used a metric called “consistent quality score” in conducting their study
According to “Tutela,” a Canadian crowd source mobile data company, the PLDT wireless arm Smart Communications Inc. overthrew their competitor Globe Telecom in terms of providing consistent quality connections.
Based on basic consistency quality, Tutela showed that Smart scored 91 percent ahead; compared to Globe‘s 89.3 percent in “Southeast Asia State of Mobile Networks” reports.
It only means that Smart users were able to access basic connection which includes simple web browsing, emails, and simple applications like Facebook and WhatsApp by 91 percent. As it showed on the reports, the difference between the rivals belong to the excellent category.
Smart had a consistent quality of 48.8 percent as a qualified category of excellence. For more demanding mobile usage like HD video calling or 1080p video streaming, an excellent category is required.
Unlike Globe’s score of 23.3 percent which is more than a double of difference from its rival.
In a study comparing communication operators, Smart ranked sixth out of the total 15 operators which include Thailand, Indonesia, Malaysia, and the Philippines and included 85 billion mobile network measurements collected between Dec 1 and Jan. 9, 2019.
“Smart has a small lead over Globe when it comes to basic quality, but excellent quality is where it really differentiates its network,” Tutela said in its report.
The PLDT-Smart senior vice president for network planning and engineering Mario Tamayo said that they are continuing their network upgrades across the country, as their aim to address the customers ever-growing need for high-quality mobile internet services.
“Our continuing network upgrades across the country are aimed to address our customers’ ever-growing need for high quality mobile internet services. Today, our customers are increasingly using high-bandwidth services such as video streaming aside from social media, online shopping, and mobile banking,” PLDT-Smart senior vice president for network planning and engineering Mario Tamayo said.
To track the experience percentage of time users, either excellent or basic quality connections in a country or in a specific network, Tutela used a metric called “consistent quality score” in conducting their study.
“If a connection hits the excellent standard, it’s sufficient for the most demanding mobile use-cases, like HD video calling or 1080p video streaming. A basic connection is good enough for simple web browsing, emails, and VOIP calling, but users will experience delays or buffering when trying to use more demanding apps,” Tutela said.
Among the four Southeast Asian countries, the Philippines ranked third with basic consistent quality score of 90 percent based on their study.
Thailand led the highest score of 92.5 percent, followed by Malaysia with 92.3 percent, while Indonesia had 88.1 percent.
In the fast-moving modern world, excellent connection standard is in demand, especially in communication services where people connect to any part of the world.