Nestle, the world’s number one food company, apparently still needs to improve their manufacturing process after a netizen posted photos of their Milo drink which was rancid and had solid clumps inside the package.
According Piere Angeli Mercado, a mother of three, her daughter was having a snack and stopped drinking her Milo. Thinking her daughter preferred to drink out of a cup instead of the tetra pack, she poured the drink into a cup and found unidentifiable solid clumps in the Milo drink. She also found that the Milo was rancid when she tasted it. She immediately complained to the grocery store where she bought the drink from.
“While having snacks at 4pm, my youngest, Ivee, had a Milo drink (110ml tetra pack). She suddenly set it aside and put it on the table so I thought she just wanted to put it in her cup. When it was poured out, we found that it contained unknown solid materials in the drink. I don’t know how much she sipped. I tasted it and found it rancid and very foul. I immediately went back to the supermarket where I bought it and complained. My daughter is due for tests tomorrow and is under observation.
“To all my friends, please be inforned about this and be watchful that even a big company such as Nestle Philippines has a poor quality control system for the products they provide for us.
“I’m very much concerned about my child’s health and I am very pissed with the incident.”
When Piere posted about the incident on Nestle Milo’s official Facebook Page, it was immediately taken down by the admin of the account.
As of writing, The Dailypedia is still waiting for Piere’s response to our message.
Nestlé through its PR Agency sent to The Dailypedia their statement regarding the incident.
Nestlé statement: “Nestlé Philippines immediately got in touch with Mrs. Mercado when she brought her complaint to our attention. We thank Mrs. Mercado for her cooperation and hope that we shall be able to address her concerns as soon as possible.”
UPDATE: July 28, 2015
Three weeks after the concern was posted on Facebook, Piere Angeli Mercado, posted another status stating that the research findings from Nestle Philippines and the University of the Philippines.
Here is the complete text of Piere’s post:
When i received nestle’s labresult last july 7, i was disappointed because i was hoping for a fullblown laboratory result about the identity of the foreign matter i found inside the milo tetra pack which i bought from Puregold Cubao, so i replied to them in writing. They received my reply letter but as of today i have received no response yet.
#Nestle Philippines LabResult: “Upon examination of the hardened matter, we found that it was actually coagulated milk.”
* It is far from what the University of the Philippines NATURAL SCIENCES RESEARCH INSTITUTE Microbiological Research and Services Laboratory’s findings of what the solid matter was and i quote
“Direct observation of the foreign matter in the milo tetrapack revealed that it was a MASS OF FUNGAL HYPHAE.”
**I am not a scientist nor a biologist but this result is very alarming to a parent like me. If you look again at the picture, I ask you this: Mukha bang coagulated milk yan o fungi?
NESTLÉ STATEMENT ON MILO READY-TO-DRINK 110 ML
We understand the deep concern of Mrs. Piere Angeli Mercado upon finding a hardened matter in her MILO Ready-to-Drink 110 ml with batch code 43480189WD, and we thank her sincerely for immediately bringing this to our attention. We have personally met with Mr. and Mrs. Mercado to explain the results of our investigation.
Our Quality Assurance tests showed that the hardened matter is actually coagulated milk. Spoilage, and eventually, coagulation happen when milk gets into contact with air and heat for some time, allowing exposure to harsh elements in the environment.
To determine if there was any abnormality in the manufacturing process that caused the coagulation, our Quality Assurance experts immediately examined the complaint product and compared it with the product with the same batch code which we keep in the factory for reference. If the cause of the problem came from the factory, the reference product would also have coagulated by this time. All tests showed that the reference product is normal and free of any traces of coagulation.
Upon testing the packaging of the product that Mrs. Mercado bought, our QA experts detected a minute incision on the pack, which could have allowed air and heat to enter, resulting in the product’s coagulation. If this incision was the result of a defective manufacturing process, it would have been replicated in the reference product of the same batch code. The finding that the reference product is normal indicates that the product bought by Mrs. Mercado suffered from the incision after it was released from the factory.
To further validate our internal findings, we also gathered samples of MILO Ready-to-Drink 110 ml with the same batch code from stores, and sent these to SGS Philippines, a recognized third party testing laboratory, for microbiological testing to determine the presence of spoilage organisms in any of the products. The microbiological test results of all samples showed that the products are normal and commercially sterile.
Our QA experts also subjected the said samples we got from stores to package integrity tests to determine the physical condition of the packs. All samples tested negative for leaks. From these tests, we were able to confirm that spoilage does not occur if the package integrity of the product is maintained.
The quality and safety of our products and the welfare of our consumers are non-negotiable priorities for us at Nestlé. We wish to assure our consumers that we have strict quality control procedures in place throughout the manufacturing process to ensure that our products meet the highest quality standards when they are released from the factory.
The official statement was published under Nestle’s official website under Press Releases list on August 3, 2015.