Many people choose online shopping because of its convenience. But, this is not always the case. Last May 12, 2015, a Facebook user named Danilo Delos Santos Jr., posted a status sharing his “Lazada Misfortune”. Lazada Philippines is Southeast Asia’s largest online shop. However, unfortunately, it appears even the biggest online shop can disappoint their customers.
According to Danilo’s status, he ordered an LG 42-inch Full HD LED Flat TV with Kool Sound Junior DVD Karaoke Player and Free Wired Microphone. He placed his order last April 20, 2015 only to receive it on May 4, 2015 despite Lazada’s 5 to 7 business days delivery promise. This was the first blow.
When the package was opened, the necessary accessories for the LG TV were missing. The wall mount, mount anchor, digital cord, and screws were not included in the package when they should have been. After he knew about the discrepancy, he sent an email to Lazada and made an international call on May 6, 2015 since he was already out of the country. He was promised that he would get feedback within 24 to 48 hours, but Lazada never contacted him again.
Danilo then made another international call on May 11, 2015 and was informed that the item will be for either replacement or refund in the following days. Unfortunately, Lazada never gave any feedback, and the unit cannot be used. He also mentioned that it only caused him agony as his mother has been expecting the gift and his father just missed watching the Pacquiao-Mayweather fight. This prompted him to post his status tagging Lazada Philippines and even LG TV Philippines regarding the incident.
On a final note, Danilo closed his status by warning his friends and the public never to trust or make any transactions with Lazada Philippines.
As of writing, Lazada has not yet responded to our inquiry regarding this incident.