- Buyers and shops were horrified seeing how their items were being handled by the shipping company.
- J&T Express has posted a statement saying that they have identified the people in the video and that they will give proper sanctions to those involved.
J&T Express is in the hot seat today after a video of their staff throwing packages in a truck made rounds online.
Online shops and buyers were horrified after seeing how the men in charge of the packages carelessly threw them into a truck, possibly damaging the items.
There are times that the men even missed getting the packages into the truck.
“This video is really alarming for J&T courier user. Bat naman ganito? Wala po bang proper uniform for J&T personnel and is there no rules na di dapat binabato LANG yung mga parcels?” an online shop tweeted.
This video is really alarming for J&T courier user. Bat naman ganito? Wala po bang proper uniform for J&T personnel and is there no rules na di dapat binabato LANG yung mga parcels? [vid not mine]
— AEGYO SHOP PH (@aegyoshop_ph) June 22, 2020
Other shops also stated their concerns, with some even admitting that they stopped using the shipping service because of damaged items.
this is why we wont be using j&t express as of now. daming nasira na orders namin dahil sa ganito. https://t.co/5gfjeuOygU
— Moon Paradise PH ☾ (@MoonParadisePH) June 22, 2020
One of the reasons why i dont use j&t express 🙂 pic.twitter.com/eTUyz34lJJ
— check pinned for updates (@ikonicshop915) June 22, 2020
Due to the issue of J&T Express circulating around in the internet, we have decided to change couriers to prevent damages from your albums. please wait for further announcements before paying your lsf as we’re going to recalculate your lsf with the new courier. Thank you.
— Zutto Works (@ZuttoWorks) June 22, 2020
Re: J&T Express video that went viral
As per record may 1 na case from my shop and nakakafrustrate tbh bec of how much effort sellers exert on packing the goods for these to be delivered safely just to see a courier's reckless mishandling. I will be adding JRS as courier.
— HYHR 《BBC MD TINGI》 (@HallyuHaru) June 22, 2020
We'll be removing J&T express as our courier for the meantime yung may mga orders na thru J&T sana I'll dm you all tomorrow💜💚 Ang couriers po namin ngayon is lbc and jrs😊
— VShopPH (@VShopPH) June 22, 2020
The company issued a statement regarding the viral video, saying that they “do not tolerate” such behavior and that it’s an “isolated case”.
“All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in the handling shipments and ensure that these are handled with proper care,” they wrote on their official Facebook page.
J&T Express added that they have already identified those who are in the video and they will be given proper sanctions.