Our country has over 2.2 million Overseas Filipino Workers (OFW) which remits over 120 billion pesos according to the Philippine Statistical Authority. Among the millions of OFWs working abroad, Saudi Arabia has the largest number with about 2.22 million. With the billions of pesos being remitted to the OFWs families, hundreds of remittance companies have already proliferated. But, how secure are these remittance companies?
An OFW from Saudi Arabia with an alias of Camille complained to ABS-CBN about a remittance she lost. The remittance, which was worth over P16,000, was sent last December 2014. Unfortunately, it was bogus who claimed it instead of her husband.
At the time Camille sent the money to her husband, Cebuana Lhuillier’s system went offline. She then inquired through Cebuana Lhuillier’s Facebook page about the remittance.
A certain Cebuana Cares employee replied to her inquiries asking for information about the transaction. Trusting that the person she chatted will be able to help her, she divulged the information she has about the transcation.
Unfortunately, however, Camille’s husband was not able to claim her remittance anymore. It was later found out that the person she chatted with is a bogus and her remittance was claimed at JGLC Remittance which is a domestic partner of Palawan Express. An ID was presented to the remittance company and her husband’s name was used to claim the money.
Cebuana Lhuillier has already released a statement about the matter through ABS-CBN, stating that they will not be able to help Camille because the transaction was not processed in Cebuana Lhuillier.
Furthermore, JGLC also said in their official statement that JGLC was able to observe due diligence before releasing the remittance to the claimant as the latter was able to present a valid ID.
On a final note, it was stated in the report that Camille still has a chance to get her money back since she already filed a complain. However, the damage has been done. Who do you think is accountable for the incident? Leave a comment below.